Privacy Policy

Provider ID: 212208  •  Effective Date: January 1, 2025  •  Governing Law: State of Texas

1. Introduction

This Privacy Policy describes how Mosaic Continuing Education ("Mosaic CE," "we," "us," or "our") collects, uses, stores, shares, and protects personal information gathered through MosaicCE.net (the "Website"). This policy applies to individuals who register for or use our continuing education services, including licensed insurance professionals who enroll in courses. By accessing or using the Website, you agree to the practices described in this Privacy Policy.

1.1 Scope and Applicability

This Privacy Policy applies to information collected directly through MosaicCE.net, our learning management system, payment systems, customer support channels, and any forms you submit to us. It does not apply to information collected offline unless explicitly stated.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide when you register, enroll, make payments, or contact support, including:

  • Full name
  • Email address and phone number
  • Mailing or billing address
  • Professional licensing information (license number, state, provider ID)
  • Course enrollment, progress, quiz and exam scores, and completion records
  • Payment and billing details (processed by third-party payment processors)

2.2 Technical and Usage Data

We automatically collect technical information about your device and use of the Website, including:

  • IP address, approximate geolocation, and network information
  • Device type, operating system, browser type, and screen resolution
  • Pages visited, time spent on pages, clicks, and other interaction logs
  • Cookie and tracking data

2.3 Sensitive Data

We do not seek or require sensitive personal data, such as health, racial or ethnic origin, or religious beliefs. If such data is provided inadvertently, we treat it with additional care and process it only as necessary and with appropriate safeguards, unless otherwise required by law.

3. How We Use Your Information

We use your information for the following primary purposes:

  • Eligibility verification: to confirm you meet course prerequisites or licensing requirements.
  • Course delivery: to grant access to courses, manage enrollments, and provide course materials.
  • Reporting: to report course completions to the Texas Department of Insurance (TDI) and other applicable licensing authorities as required. Completions are typically reported within 1 business day of