About Course
This course provides insurance professionals with a comprehensive understanding of good and bad faith principles in claims handling. It explores the legal and ethical obligations required to foster trust and fairness, highlights the consequences of bad faith practices, and equips participants with strategies to prevent bad faith claims. Through real-world case studies and legal precedents, participants will gain practical insights into maintaining compliance and ethical excellence in their roles.
This course is designed to enhance professionalism, compliance, and ethical decision-making, equipping participants with the tools to excel in their roles while fostering trust in the insurance industry.
Course Content
Module 1: Introduction to Good Faith and Bad Faith
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Definition of Good Faith
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Definition of Bad Faith
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Importance of Good Faith in Insurance
00:00 -
Legal Framework Governing Good Faith and Bad Faith
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The Unfair Claims Settlement Practices Model Act (UCSPA)
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Legal Framework in Texas: The Texas Deceptive Trade Practices Act (DTPA)
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The Texas Insurance Code
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Case Study: Roof Leak in a Florida House
00:00 -
Module 1: Quiz
Module 2: Legal and Ethical Obligations
Module 3: Identifying Bad Faith Actions
Module 4: Preventing Bad Faith Claims
Module 5: Case Studies and Legal Precedents
Module 6: Course Review and Assessment
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