Terms & Conditions — Mosaic Continuing Education (MosaicCE.net)

Provider ID: 212208 • Effective Date: January 1, 2025 • Governing Law: State of Texas

1. Introduction — Agreement to Terms

Welcome to MosaicCE.net. These Terms & Conditions ("Terms") govern your access to and use of MosaicCE.net and any related services, courses, materials, and digital content provided by Mosaic Continuing Education ("Mosaic CE," "we," "us," or "our"). By accessing, registering for, purchasing, or using any part of the Website or platform, you acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not accept these Terms in full, do not access or use the Website.

2. Definitions

For clarity:

  • Website means MosaicCE.net and any subdomains, pages, learning management system (LMS), and storefronts connected to Mosaic CE.
  • User, "you", or "participant" means any person who visits, registers with, enrolls in, uses, or purchases courses on the Website.
  • Course Materials means videos, text, quizzes, exams, downloadable content, slide decks, assessments, study guides, and other content provided in connection with courses.
  • TDI refers to the Texas Department of Insurance or any successor regulatory or licensing authority.

3. Eligibility; Registration; Account Security

3.1 Eligibility

Courses on MosaicCE.net are intended only for licensed or otherwise eligible insurance professionals as required by state regulations. By registering you represent and warrant that you meet any eligibility requirements for the courses you enroll in.

3.2 Registration Information

You agree to (a) provide accurate, current, and complete information when registering; (b) maintain and promptly update your account information to keep it accurate, current, and complete; and (c) notify Mosaic CE if you discover any unauthorized use of your account.

3.3 Account Security and Access

You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your username and password. Sharing login credentials or accounts is strictly prohibited unless expressly permitted in writing by Mosaic CE. Mosaic CE reserves the right to suspend or terminate accounts for suspected unauthorized use or for any violation of these Terms.

4. Course Enrollment, Access, and Completion

4.1 Enrollment and Access Duration

Unless otherwise specified at the time of purchase, enrollment in a course grants the enrolled User a personal, non-exclusive, non-transferable license to access the purchased Course Materials for 12 months from the purchase date.

4.2 Course Completion Requirements for CE Credit

To receive continuing education credit you must:

  • Complete the required learning modules and activities;
  • Successfully complete all graded components and the final exam (minimum passing score: 70%), unless a different passing score is specifically stated in the course description; and
  • Submit any required course evaluations or attendance acknowledgements.

4.3 Reporting of Completions

Mosaic CE will report course completions to the Texas Department of Insurance or other applicable state licensing authorities within 30 days after the completion date, provided all required data is accurate and provided by you. If you supply inaccurate or incomplete licensing information, reporting may be delayed or rejected; Mosaic CE is not responsible for delays caused by erroneous data supplied by you.

5. Fees, Payments, and Refunds

5.1 Fees and Payment Terms

Course fees and any other charges are set forth on MosaicCE.net at the time of purchase. We accept the payment methods listed on the Website. All fees are non-refundable except as provided in our Refund & Terms of Use Policy.

5.2 Refund Policy

All refund requests and the rules applying to refunds are governed solely by our Refund & Terms of Use Policy available at MosaicCE.net/refund-policy. By enrolling, you agree that your rights to a refund are governed by that separate policy; you must review it to understand the timelines and conditions for refunds.

6. Intellectual Property Rights

6.1 Ownership

All Course Materials, site content, branding, site design, logos, text, images, audio, video, and software are the exclusive property of Mosaic CE or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

6.2 Limited License to Use Content

Mosaic CE grants you a limited, non-exclusive, revocable license to access and use Course Materials solely for your personal, non-commercial continuing education purposes during the enrollment period. Any unauthorized use, reproduction, redistribution, public performance, derivative works, or commercial exploitation of the Course Materials is strictly prohibited.

6.3 Reporting Infringement

If you believe your copyrighted work has been used in a way that constitutes copyright infringement, please contact our support team immediately at support@mosaicce.net with sufficient detail to allow us to investigate.

7. User Conduct; Academic Integrity

7.1 Prohibited Conduct

You agree not to:

  • Share account credentials or permit others to use your account;
  • Cheat, plagiarize, submit work not your own, or otherwise attempt to fraudulently obtain CE credit;
  • Harass, threaten, or abuse other users or Mosaic CE staff;
  • Interfere with the functioning of the Website or circumvent security features; or
  • Use the Website for any unlawful purpose.

7.2 Consequences of Misconduct

Violations may result in suspension or termination of account access, invalidation of course completion(s), reversal of credit reporting to TDI, and, where appropriate, reporting to licensing authorities. Mosaic CE reserves the right to pursue all available legal remedies.

8. Website Use; Technical Terms

8.1 Acceptable Use

You agree to use the Website only as permitted by these Terms and by applicable law. Automated access (bots, scrapers, crawlers) is prohibited unless expressly permitted by Mosaic CE in writing.

8.2 Interruptions, Maintenance, and Security

Mosaic CE may temporarily suspend access to the Website for maintenance, updates, security, or regulatory reasons. Mosaic CE is not liable for temporary interruptions, but we will strive to provide notice when feasible.

9. Data, Privacy & Recordkeeping

9.1 Data Accuracy and Retention

You must provide accurate personal and licensing information. Mosaic CE retains course records and participant data for a minimum of 4 years to comply with Texas Department of Insurance requirements and to support audit and reporting obligations.

9.2 Privacy Practices

Our collection and use of personal data are governed by our Privacy Policy available on the Website. By using the Website you consent to the collection, storage, and use of your information as described in that Privacy Policy.

10. Disclaimers, Warranties, and Limitations of Liability

10.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, COURSE MATERIALS, AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. MOSAIC CE DOES NOT GUARANTEE THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR COMPLETELY SECURE.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOSAIC CE, ITS AFFILIATES, EMPLOYEES, OR LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR COURSE MATERIALS. IN NO EVENT WILL MOSAIC CE’S AGGREGATE LIABILITY EXCEED THE AMOUNTS PAID BY YOU FOR THE SPECIFIC COURSE OR SERVICE GIVING RISE TO THE CLAIM DURING THE PRIOR TWELVE (12) MONTHS.

10.3 Errors in Reporting

Mosaic CE will use reasonable care to report completions accurately; however, Mosaic CE shall not be liable for reporting delays or failures caused by inaccurate information provided by you, technical issues with regulator systems, or force majeure events.

11. Indemnification

You agree to indemnify, defend, and hold Mosaic CE and its officers, directors, employees, agents, and affiliates harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to your: (a) breach of these Terms; (b) violation of law or third-party rights; or (c) use of the Website.

12. Termination and Suspension

Mosaic CE may terminate or suspend your access immediately, without prior notice or liability, if you breach these Terms or if Mosaic CE is required to do so for regulatory, legal, or security reasons. Upon termination, your license to use Course Materials ends and Mosaic CE may delete or retain your account data in accordance with the Privacy Policy and recordkeeping obligations.

13. Modifications to Terms and Services

Mosaic CE may revise or modify these Terms at any time. When we make material changes, we will post an updated Terms effective date on the Website. Continued use of the Website after any such changes constitutes your agreement to the revised Terms. You are encouraged to review this page periodically.

14. Governing Law; Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Texas, without giving effect to its conflict of laws provisions. You agree that any legal action or proceeding between you and Mosaic CE will be brought exclusively in the federal or state courts located in Texas, and you hereby submit to the personal jurisdiction of such courts.

15. Severability; Waiver; Entire Agreement

  • If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
  • No waiver shall be effective unless in writing and signed by an authorized representative of Mosaic CE.
  • These Terms, together with any documents they incorporate by reference (including the Refund Policy and Privacy Policy), constitute the entire agreement between you and Mosaic CE regarding the subject matter hereof.

16. Electronic Communications; Consent to Electronic Records

By using the Website you consent to receive electronic communications from Mosaic CE. These communications satisfy any legal requirement that such communications be in writing.

17. Accessibility; Support

Mosaic CE strives to make content accessible. If you have difficulty accessing materials because of a disability, contact support at support@mosaicce.net for assistance.

18. Notices and Contact Information

All notices required or permitted by these Terms will be given via email to the address you provide or by posting on the Website. For questions or notices, contact:

Mosaic Continuing Education (MosaicCE.net)
Email: support@mosaicce.net
Phone: 021-3456-789

19. Legal and Regulatory Disclaimer

The information and Course Materials provided on MosaicCE.net are intended for continuing education purposes only. Mosaic CE makes no guarantees regarding individual licensing outcomes. If you require legal advice or have questions about professional licensure, consult an attorney or the relevant licensing authority.

20. Acknowledgement

By enrolling in or using MosaicCE.net, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.